Refund policy

Return and Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, including the original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@aremera.shop. Once your return request is approved, we will provide instructions on how and where to send your package.

Please note that items sent back without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at info@aremera.shop.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong product, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Due to hygiene and safety reasons, certain items cannot be returned, including:

  • Opened or used oral care products

  • Personal care items such as whitening products or dental tools once opened

  • Sale items

  • Gift cards

If you have questions about whether your item is eligible for return, please contact our support team.

Exchanges

The fastest way to receive a replacement item is to return the original product first. Once your return is accepted, you can place a new order for the replacement item.

European Union – 14 Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must still be unused, unopened, and in their original packaging, along with proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@aremera.shop.